Our privacy policy

At Ollie & Florrie Vets (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website, contact us, or use our services. It also outlines your rights under applicable UK data protection laws, including the General Data Protection Regulation (GDPR).

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1. Data we collect

We collect and process the following types of personal data:

• Contact Information: Name, address, email, and telephone number.

• Pet Information: Details of your pets, including name, breed, age, and medical history.

• Payment Information: Billing and payment details, including transaction history.

• Usage Data: Information about your use of our website, including IP address, browser type, and access times.

• Communication Data: Any correspondence you send us via email, contact forms, or telephone.

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2. How we use your data

We use your personal data to:

• Provide veterinary services to your pets.

• Process payments for services rendered.

• Communicate with you regarding appointments, treatment plans, and follow-ups.

• Send reminders for vaccinations, check-ups, and other services.

• Improve our website and services by analysing usage data.

• Comply with legal and regulatory obligations.

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3. Data sharing and disclosure

We may share your personal data with:

• Veterinary Specialists: If a referral or specialist care is needed for your pet.

• Third-Party Service Providers: Such as payment processors, IT support, or marketing agencies that assist us in operating our website or services.

• Legal Authorities: If required by law or to protect our legal rights.

We ensure that any third-party service providers have data protection measures in place that comply with GDPR requirements.

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4. Data retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this policy or as required by law. Medical records of your pets may be retained for legal and regulatory reasons.

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5. Your rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.

• Right to Erasure: You have the right to request the deletion of your data where it is no longer necessary for the purposes it was collected.

• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.

• Right to Data Portability: You can request to receive your data in a commonly used, machine-readable format.

• Right to Object: You can object to the processing of your data for direct marketing purposes.

 

To exercise any of these rights, please contact us at admin@ollieandflorrievets.co.uk

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6. Security of your data

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee the security of your information transmitted via the internet.

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7. Cookies

Our website uses cookies to improve your browsing experience and provide personalized services. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

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8. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed of how we protect your privacy.

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9. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us.